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For your car we will do everything – advice, repairs and maintenance. We are the preferred choice by many car owners because our experience and knowledge is self-evident.
About Us
/01What are your hours?
We are open from 7:30 am to 5:30 pm Monday through Friday. We do take special appointments on Saturdays if requested.
/02Where are you located?
We are on Andover Road, almost half way between Central and 13th street- just north of the fire station on the opposite side of the road.
/03Can I drop my vehicle off after hours or days you are closed?
You can drop your vehicle off anytime day or night. There is a key drop-box just the left of the entry door. Our lot is very safe and well lighted at night.
/04Do you perform state inspections and other routine vehicle maintenance?
We do not perform state inspections as only the Kansas Highway Patrol has that ability. The closest facility would be the Butler County Tag Office at August Airport.
We also do not perform routine vehicle maintenance. We do however, offer a free inspection for body and/or paint damage if you are looking at buying a used vehicle.
/05Are your employees certified or specially trained?
Our employees are I-CAR and ASE certified and have years of experience.
Estimate & Payments
/01How do I get an estimate?
/02What can cause my estimate to change?
/03What forms of payment do you accept?
/04Do you offer payment plans?
Repair & Service Time
/01How long will it take to repair my vehicle?
Length of time in the shop varies from vehicle to vehicle depending on the amount of damage and the availability of parts. After the vehicle is inspected and parts are sourced we can guarantee a delivery date.
Learn about the 9 Factors that determine how long vehicle repair jobs take.
/02Can Collision Center of Andover repair any vehicle make, model, or year?
We can repair any model of vehicle, any year of any make.
/03Where do I start after I’ve been in an auto accident?
If you vehicle is drive-able, drop by our shop. If your vehicle is not drive-able, contact Andover Towing at 719-2100. Once here, we can direct you what you need to do next.
/04Do I need to schedule an appointment before visiting?
Appointments are recommended but not necessary during normal business hours. There will always be someone here who can assist you.
/04Will you arrange a rental for me?
We are a concessionaire shop for Enterprise and have their vehicles on site for you to rent. We will arrange to have a vehicle here for you and also will arrange the insurance billing at your request.
/04Who pays my repair bill?
Ultimately, the vehicle owner is responsible for securing payment for the repairs. It often involves insurance and third party payments which we will secure on your behalf.
/04Will you use OEM or aftermarket parts to repair my vehicle?
Your insurance company typically dictates the type and kind of parts we will use to repair your vehicle. We always prefer OEM parts but will guarantee certain aftermarket parts. You have the ability to insist on OEM parts with your insurance company but may be responsible for payment the difference.
/04Can you match the paint color?
Paint match is guaranteed. In certain instances however, a blending of the adjacent panels may be necessary.
/04Is my vehicle a total loss if the frame is damaged?
Frame and or uni-body damage can usually be repaired. We have all the equipment on site to complete these type of repairs. If the frame cannot be repaired, we offer full frame replacement as well.
/04Are repairs and paint jobs covered by warranty?
Our workmanship warranty is guaranteed for as long as you own your vehicle.
/04Can I get other repair work done while my vehicle is in the shop?
Absolutely. We will be happy to prepare a secondary estimate for any repairs you request.
/04Is my vehicle secure at your facility while being repaired?
Our facility is the heart of Andover and is a very safe.
/04Can I keep any old parts removed from my vehicle?
Owners can usually keep all of the replaced parts but certain OEM parts are subject to Core charges and must be returned to the manufacturer. Those typically include bumper covers and headlamps and some mechanical parts. Insurance companies that are paying for the repairs have first right of refusal to keep those parts but typically do not want them.
/04How will I know when repairs are complete?
We will contact you immediately after repairs and our quality inspection is complete. Preference of phone, email or text communication can be requested at drop off.
Insurance
/01Do I have to go to the repair center my insurance recommends?
You have the right to select any repair shop of your choice to have your vehicle repaired. Often and typically insurance companies work with pre-selected shops and will try and direct you there. It’s called “steering” and is against the law in the State of Kansas.
/02Who do I call first, insurance or collision center?
We recommend you contact your insurance company first, then us due to liability issues that may be pending. However, if you are unsure that you have a qualifying claim that exceeds your deductible, you may want to see us first.
/03Where do I get my claim number?
Your claim number will be generated with the appropriate and paying insurance company. They should be able to provide that to you on the first report of the claim. Keep it handy as you will need it for the body-shop, the rental and any further communication with the insurance company.
/04Do I have to pay a deductible?
Yes. Your insurance company will pay the difference between the estimate and your deductible. In certain instances, a portion of your deductible may be waived by the repair shop as an incentive to have your vehicle repaired there. For example, we have deductible saving coupons on our website which you are welcome to print out and use.
/04When do I pay my deductible?
You will be responsible for paying your deductible after the repairs are completed unless prior arrangements have been made to finance the deductible.